Shipping policy
Where we ship
We currently ship to Australian addresses only. We can't send orders overseas.
Where your order comes from
Our items ship directly from our overseas supplier, not from a warehouse in Australia. This keeps our prices down, but it does mean delivery takes longer than a local store.
Delivery times
- Most items: usually 8–15 business days from when your order ships.
- Weighted hoop: usually 3–5 weeks.
These are estimates, not guarantees. Customs, carrier delays and busy periods can sometimes add time.
Separate parcels
If you order more than one item, your order may arrive in separate parcels on different days. That's normal – the rest is on its way.
Shipping costs
- Orders under A$25: A$3.99
- Orders of A$25 and over: free standard shipping
Tracking
When your order ships, we'll email you a tracking number. Tracking can take 3–5 days to start showing updates, so please don't worry if it looks quiet at first.
Problems with delivery
If your order hasn't arrived within the estimated time, or tracking stops updating, please get in touch through our contact page or at thomasdavidfraer@yahoo.com and we'll look into it. If an item doesn't arrive, you're entitled to a replacement or refund (see our Refund Policy).
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible – once an order has shipped, we may not be able to change it.